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Friday
Apr242015

Front of House Manger (part time seasonal)

 

Grand Performances, L.A.’s premiere free summer concert presenter, seeks an experienced Front of House Manager to oversee all public services in our one-of-a-kind outdoor venue, manage our volunteer force, and work with Grand Performances administrative and production staff to ensure a positive patron experience. The 2015 Grand Performance season runs from June 19-August 22, and includes 25+ events. Compensation based on experience.

PRIMARY RESPONSIBILITIES INCLUDE BUT AREN’T LIMITED TO

  • Primary point of contact for Production and Administrative staff before, during, and after a performance
  • Manage set up of the event space prior to public opening: work with production team to set up reserved seating section, stock information cart, manage onsite relationships with vendors and partners, and more
  • Work with development department to manage the reserved seating section for GP members, artists, and press after the show begins
  • Coordinate artist merchandising sales and keep reliable accounting of sales when necessary
  • Recruit, Coordinate, Train, Manage & Deploy Volunteer Force
  • Manage FOH volunteer team by stationing them across plaza to act as ushers and on-site ambassadors providing information about Grand Performances events o Oversee Red Bucket solicitation, Artist Signing, survey distribution, and other promotional events when necessary
  • Resolve patron complaints/issues during productions
  • Compile nightly event reports, including house counts, incident reports, etc. and report to staff at weekly production meetings

REQUIRED QUALIFICATIONS

 

  • 3-5 years Front of House or relevant experience
  • Strong organizational and communications skills
  • Able to think on your feet and manage multiple responsibilities at once
  • Will be required to work non-traditional hours including nights and weekends; must be able to attend all Tuesday afternoon production meetings
  • Must be outgoing and excited to engage with staff members, artists, and the public all with utmost professionalism
  • Excellent customer service
  • Must be physically strong and able to stand and walk for a significant amount of time; must be to lift up to 25lbs


To apply, please send a brief letter of interest and resume to hr@grandperformances.org

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